Category Archives: Online support chat

Userlike alternative (review and comparision)

Userlike is an online chat application for your website. There are quite a few alternatives to Userlike; one of them is Lime Talk.

final1-250-104       userlike

Lime Talk, one of the alternatives to Userlike, is a professional chat solution for your website. It offers a wide variety of features. Both applications (Lime Talk & Userlike) offer features that enable you to adjust the design and texts in the widget on your website. Both offer multiple operators, connection to your mobile phone, statistics on visitors who visit your site and, for more demanding users (such as programmers), API.

Both Lime Talk and Userlike offer “white label” versions, which means you can hide the logo of the providing company from the communication widget on your website. Userlike offers this feature in their Corporate version, which costs EUR 75 per month, Lime Talk offers a white label version for EUR 7 per month.

If you have more than one conversation per day, you will need to purchase a paid version from either provider. The cheapest paid version of Userlike is EUR 29 per month, which means you need to pay three operators. Lime Talk offers a more flexible solution and better prices. It starts at EUR 4.5 per month. For example, if you need three operators, you would pay EUR 10.5 per month. That makes Lime Talk around three times cheaper.

Lime Talk is a perfect and affordable communication solution for every website and e-shop. You can make your website more attractive and increase your business conversion. Lime Talk offers a 15-day trial version for free, so you can test it out. It takes only a couple of seconds to register and installation on your website takes about five minutes.

Olark alternative (review and comparision)

What is the appropriate alternative to the Olark live chat?

Lime Talk             oalrk

Lime Talk can be considered a professional alternative to the Olark solution for an online chat site. Lime Talk, like Olark, provides the ability to add a small communication window (widget) to your website. That way, you can easily chat with your website’s visitors. It is, therefore, the ideal solution for online customer support.

Both Olark and Lime Talk solutions are provided to customers all over the world. Lime Talk also provides a multilingual customer support.

With both applications (Lime Talk and Olark), you can communicate with your visitors through mobile devices (phone or tablet) in the basic version. Lime Talk has the ability to connect to any device through the Jabber IM application. You can customize the colors and texts that are displayed to visitors in the communication window (widget). In the basic version, Lime Talk enables you to store the most common responses you use (so-called canned responses or shortcuts) or set up automatically triggered messages that engage your visitors into conversation. It is ideal for websites of any size. It focuses on ease of use, a user-friendly interface and stability.

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Lime Talk is available for a really low price and is one of the cheapest on the whole market. You get the most bang for your buck! In the basic version (with annual subscription), you can get Lime Talk for one operator for only $5.40 USD per month. That is just a little bit over a third of what would you pay with Olark.

More demanding customers can take advantage of Lime Talk’s white-label version. For a little extra charge, you get a chat widget for your site with no logo or link to the Lime Talk website. This is one of the advantages of Lime Talk over competing solutions.

Lime Talk is a reliable online communication application. If you are thinking about it, there is nothing easier than to register and get a 15-day trial version for free.

Zopim alternative (review and comparision)

What is a suitable alternative for ZOPIM chat?

final1-250-104                 zopim

Lime Talk, like Zopim, is a simple-to-use, user-friendly chat application for your website. In many aspects, these two apps are very similar (well, they are both online chat applications for websites). However, there are certain differences. Let’s have a look at them.

For Lime Talk, the priorities are functionality, simplicity and affordable price. Those are key aspects that differentiate Lime Talk from its competitors. The range of available options and functions in Lime Talk is expanding, but the app designers keep them arranged in a way to keep the app very easy to use and understandable for first-time users.

In the user-friendly interface of Lime Talk, you can find functions that will help you get the job done and make your business more efficient, including operator-initiated chat, predefined shortcut messages and operator inactivity detector.

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With the Zopim alternative, Lime Talk, you have the ability to change the color of the chat to match the colors of your website in the basic version. Do you wish to change text in the chat or hide the Lime Talk logo? Lime Talk is ready for this as well.

What differentiates Lime Talk from Zopim chat (or other solutions on the market) is low price. Lime Talk is one of the cheapest services on the market for only $6 USD per month. Compared to Zopim, that is less than half the price. With Lime Talk’s basic version, you also get an unlimited amount of automatically triggered messages. That helps you to work with your visitors.

Lime Talk is a top-quality and affordable alternative to Zopim. Just register for Lime Talk and get 15-day trial for free. Are you still undecided? Just try it out and bring your customers something extra.

Lime Talk – review

What is online support chat good for?

Today, the internet is cluttered with a wide supply of e-shops, which gives the customer the possibility to choose from a variety of options where to buy the desired product. The final decision about the purchase can be thus influenced by seemingly trivial details – for instance a quick reply to a question about the shipping cost abroad, whether the realty in question has a separate bedroom for the mother-in law, etc. It is therefore crucial for the communication with the shop to be fast and easy.

If the web uses online support chat, the customer can always see whether there is anyone online on the other side and whether they can thus expect an immediate response to their inquiries. They do not have to search for any contact on the website, nor open their e-mail account and wait hours for a reply.

What is Lime Talk?

Lime TalkLime Talk is one of the prominent providers of the online support chat for websites: it is a service enabling an online communication between the owner of the e-shop and its visitors. Lime Talk can be embedded in any website.

It not only enables the visitor to contact the e-shop owner but it works also the other way around – the e-shop owner him/herself can address their visitors. The owner can actively address anyone who is currently browsing their website. Moreover, they can see at which site the customer is looking at at the moment, which gives them a perfect marketing tool that can multiply the success of the website.

How can you get Lime Talk?

We have tried the installation of the product and we must confirm that it is really easy. To have Lime Talk on you website, you don’t need to download or install anything. The only thing necessary is to register on www.limetalk.com and then insert a short HTML code, generated by Lime Talk, into a specific place in the source code. The chat is then immediately ready to work.

How does the communication work?

On one side, there is the e-shop owner who is logged in the user’s interface on www.limetalk.com – the so called “client zone”. On the other side, of course, there is the visitor. While looking at the website, the visitor can see a small chat window (the so called “widget”) in the bottom corner.

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visitor - en

To start communication is very easy for both sides. If the operator is online, the visitor starts the conversation by one click. If the operator is offline, the visitor can leave a message and their e-mail address so the operator can respond as soon as they are online. It is equally easy for the operator. After logging in the “client zone” – i.e. the operator’s interface – they can see the overview of all visitors that are online. The operator can then choose any one of them and address him/her by one click.

User’s interface for the e-shop owner

The user’s interface for operators is called the “client zone” in Lime Talk. The interface is really pleasant and easy.

limetalk-client-zone-en

There is an overview of all online visitors of the web, and moreover, there is a list of logged in colleagues – operators. Every visitor shows a couple of interesting details: which website they visited before they come to our website, the specific website they are looking at now, how much time they have spent on it, the country and the city they are now, etc.

In the client zone, there is also an overview of unread messages, conversation history, statistics of using the chat and other clever options and tools. Among the tools we can mention canned responses, “writing” status, operator inactivity detector (if the operator does not react within a pre-defined amount of time, Lime Talk automatically sends the visitor a message and asks him to leave his e-mail address so that the operator can contact him later), or automatic triggers (you can define situations in which Lime Talk should contact the visitor, so that the active addressing of the visitors can be taken care of by Lime Talk itself).

Lime Talk is fully customizable: you can customize all the texts and choose the color of the chat window so that it fits in the website design. It is possible to turn off the chat window in case no operator is online, you can set sound and e-mail notifications etc.

Lime Talk also provides team support – more operators can share communication with one visitor.

Lime Talk cost

The cost of Lime Talk is very agreeable: in comparison with its competitors, Lime Talk ranks among the least expensive. You pay only for the operators you actually use and you can get quantity discounts or try a 15-day free trial (but full) version. Another advantage is also the fact that even the cheapest version provides the user with all functions.

Summary

Lime Talk is new to the market, nevertheless, it has found its place among the more experienced competition. Its main advantages are low price and very friendly user’s interface. The software uses both English and Czech, the use is easy but not at the cost of quality or functions of the product. Lime Talk is an ideal solution for internet shops that want to enhance their conversion easily ad effortlessly.